Frequently Asked Questions

Different Shipping Address: For your security We ship only to the billing address of the credit card. In case you need to ship to another address.

• Please call your bank and add the additional address to your credit card, we will call your bank and verify it. After adding the new address email to supp@shopshop.com with your bank phone no.
• Alternately email to supp@shopshop.com or fax 775-295-0901 a photocopy of your driver license,  credit card, and order number with the new shipping address. Passport can be used as a form of identification.
• There are no exceptions.

Shipping Time

All gowns on this site are in stock and will ship after 2 days of processing time . In case you give an alternate color choice, your chances are 100%. At any given time we have thousands of gowns in standing stock.

Return Policy

Returns can be done within 5 days from the date of receipt. After 5 days there are no refunds or exchanges. In case of refund, 15% restock fees apply. Shipping charges are not refunded. In case of group orders with 3 pieces or more, no refunds, only exchanges for a different size. No exceptions.

How to Make a Return

To make a return, you need to send the gown to the following address:

Drop Shipping Dept
Shopshop.com
1612 range court,
diamond bar, ca 91765

along with a copy of the invoice, explaining that you are returning the gown for a refund. Once the gown is received by us, you will receive a credit to your credit card account which will be shown within 4-5 working days.

There are no refunds on 3 or more pieces. There are no exceptions.

The returned package has to be prepaid and with a return number, otherwise it will be refused.

Immediate Exchanges

In case you receive merchandise and need to exchange it, you can place another order online or call 1-(909)-634-8590. Your credit card will be charged again with the new order, and once we receive the gown that you are sending back, you will receive a full refund. Please include both the invoice numbers so you will not be charged restocking fee and the date you need the dress by. We will not charge you freight fees when shipping the merchandise back.

How to Make an Exchange

Exchanges can be done within 5 days from the date of receiving it. For returning 1 to 2 pieces please send the gowns back to Drop Shipping Dept

Shopshop.com
1612 range court,
diamond bar, ca 91765

along with a copy of the invoice, explaining that you need an exchange. Please include the new item code, color, size, and date needed by. Once we receive the gown, we will ship back the exchange as soon as possible.

On 3 pieces or more, we can only exchange for a different size, not a different style or color.

Bridesmaid / Group Orders

Please place all orders at the same time. Please fax your complete group order to 775-295-0901 with complete shipping and billing addresses of the individuals with credit card information. This to avoid color variation. There is no refund on group orders only exchange for size and color. No Exceptions.

Cancel Order

Only way to cancel an order click here and put your order no and word cancel in the subject. It should cancel the order. Calling customer service or order desk will not cancel an order.

Plus Sizes

The plus sizes from 2XL and up are $10 more

APO / FPO Mode of payment,

We accept money order and checks no credit cards will be accepted, no exceptions

Domestic Shipping Charges

For shipping within continental after 2 days of processing time
Ground US $12 takes approx. 7 days
3day Air $16
2nd day Air $21
Next day $35

International Shipping

Since it is difficult to verify credit cards we need the copy of your credit card with driver license and the order no written on it. No exceptions we will not ship without it. You could either fax it to 775-295-0901 or email to supp@shopshop.com. For International Exchanges, Customer has to pay the shipping of approx $35.00 for us to reship the order again. All custom duties have to be paid by customer.

Availability of Goods

Most styles are in stock and ship after 2 days of processing time.

Pricing

All pricing is US funds only. Prices are subject to change without notice, however prices will be honored per order.

Delivery

Merchandise is normally shipped Fedex ground unless otherwise requested. Shipping within the USA is added to the order automatically. Outside USA will be on an order by order basis, you will be notified of shipping charge.

Privacy, Our Privacy Pledge to You

We respect your privacy. We do not sell, rent, or loan any information regarding its customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

Do you have any retail stores?

You are welcome to visit warehouse in Pomona, Ca., with more than 50,000 gowns in hanging stock, but we do not have any retail stores, only online presence.

Swatch Samples

Samples card are provided at no cost, please email all the swatch request to swatch@shopshop.com, it takes 4 weeks for delivery with 48 states,

Backorders and Out of Stock Merchandise

Backordered merchandise includes items that are not currently in stock. In the event that your order can not be filled within 7 days we will put it on backorder status and notify you of the approximate delivery date via e-mail. If you do not respond to our e-mail notification, we will consider your order to be valid and we will notify you upon our shipment of the backorder items via e-mail.

What are my payment options?

We accept Visa, MasterCard, Discover, American Express, Money Orders, Cashiers Checks & personal Checks. Personal Checks are held for 5 days before order is processed.

No C.O.D's

Make checks payable to
California Hira Inc.
1612 range court,
diamond bar, ca 91765

Special Orders

Wedding & Prom Gowns can be custom made in 4-6 weeks and the flat charge is $400. The Wedding gowns that are more than $150 online color and size modification can be done at no charge It takes approximately 4-6 weeks for the orders to be made. Since they are custom orders there is no refund or exchange. Do not place your order online but fax your order in to 775-295-0901 with your information, size, color and the item no. or email to supp@shopshop.com

Contact Address

Shopshop.com
1612 range court,
diamond bar, ca 91765