| Frequently
Asked Questions |
Different
Shipping Address:
For your security We ship only to
the billing address of the credit card. In case you need to
ship to another address.
- Please call your bank and add the additional address to
your credit card, we will call your bank and verify it.
After adding the new address email to supp@shopshop.com with your bank phone no.
- Alternately email to supp@shopshop.com or fax 775-295-0901 a photocopy of your driver license,
credit card, and order number with the new shipping address.
Passport can be used as a form of identification.
- There are no exceptions.
|
Shipping
Time
All gowns on this site are in stock and will
ship after 2 days of processing time . In case you give an
alternate color choice, your chances are 100%. At any given
time we have thousands of gowns in standing stock. |
Return
Policy
Returns can be done within 5 days from the date of receipt.
After 5 days there are no refunds or exchanges. In case of
refund, 15% restock fees apply. Shipping charges are not refunded.
In case of group orders with 3 pieces or more, no refunds,
only exchanges for a different size. No exceptions. |
How
to Make a Return
To make a return, you need to send
the gown to the following address: |
Drop Shipping Dept
Milano Formals
1612 range court,
diamond bar, ca 91765 |
| along
with a copy of the invoice, explaining that you are returning
the gown for a refund. Once the gown is received by us,
you will receive a credit to your credit card account which
will be shown within 4-5 working days. |
| There
are no refunds on 3 or more pieces. There are no exceptions. |
| The
returned package has to be prepaid and with a return number,
otherwise it will be refused. |
| Immediate
Exchanges |
| In case you receive merchandise
and need to exchange it, you can place another order online
or call 909-634-3100. Your credit card will be charged again
with the new order, and once we receive the gown that you
are sending back, you will receive a full refund. Please include
both the invoice numbers so you will not be charged restocking
fee and the date you need the dress by. We will not charge
you freight fees when shipping the merchandise back. |
| How
to Make an Exchange |
| Exchanges can be done within 5 days from the date of receiving
it. For returning 1 to 2 pieces please send the gowns back
to |
Drop Shipping Dept
Milano Formals
1612 range court,
diamond bar, ca 91765 |
| along
with a copy of the invoice, explaining that you need an
exchange. Please include the new item code, color, size,
and date needed by. Once we receive the gown, we will ship
back the exchange as soon as possible. |
| On 3
pieces or more, we can only exchange for a different size,
not a different style or color. |
| Bridesmaid
/ Group Orders |
| Please place all orders at the same time. Please fax your
complete group order to 775-295-0901 with complete shipping
and billing addresses of the individuals with credit card
information. This to avoid color variation. There is
no refund on group orders only exchange for size and color.
No Exceptions. |
| Cancel
Order |
| Only way to cancel an order click
here and put your order no and word cancel in the
subject. It should cancel the order. Calling customer service
or order desk will not cancel an order. |
| Plus
Sizes |
| The plus sizes from 2XL and up
are $10 more |
| APO
/ FPO Mode of payment, |
| We accept money order and checks no credit cards will be accepted,
no exceptions |
| Domestic
Shipping Charges |
For shipping within continental
after 2 days of processing time
Ground US $12 takes approx. 7 days
3day Air $16
2nd day Air $21
Next day $35 |
| International
Shipping |
| Since it is difficult to verify credit cards we need the copy
of your credit card with driver license and the order no written
on it. No exceptions we will not ship without it. You could
either fax it to 775-295-0901 or email to supp@shopshop.com .For International Exchanges, Customer has to pay the
shipping of approx $35.00 for us to reship the order again.
All custom duties have to be paid by customer. |
| Availability
of Goods |
| Most styles are in stock and ship after 2 days of processing
time. |
| Pricing |
| All pricing is US funds only. Prices
are subject to change without notice, however prices will
be honored per order. |
| Delivery |
| Merchandise
is normally shipped Fedex ground unless otherwise requested.
Shipping within the USA is added to the order automatically.
Outside USA will be on an order by order basis, you will be
notified of shipping charge. |
| Privacy,
Our Privacy Pledge to You |
| We respect your privacy. We
do not sell, rent, or loan any information regarding its customers
to any third party. Any information you give us is held with
the utmost care and security, and will not be used in ways
to which you have not consented. |
| Do
you have any retail stores? |
| You are welcome to visit
warehouse in Pomona, Ca., with more than 50,000 gowns in hanging
stock, but we do not have any retail stores, only online presence. |
| Swatch Samples |
| Samples
card are provided at no cost, please email all the swatch
request to swatch@shopshop.com,
it takes 4 weeks for delivery with 48 states, |
| Backorders
and Out of Stock Merchandise |
| Backordered merchandise includes items that are not currently
in stock. In the event that your order can not be filled within
7 days we will put it on backorder status and notify you of
the approximate delivery date via e-mail. If you do not respond
to our e-mail notification, we will consider your order to
be valid and we will notify you upon our shipment of the backorder
items via e-mail. |
| What
are my payment options? |
| We accept Visa, MasterCard, Discover, American Express, Money
Orders, Cashiers Checks & personal Checks. Personal Checks
are held for 5 days before order is processed. |
| No C.O.D's |
Make
checks payable to
California Hira Inc.
1612 range court,
diamond bar, ca 91765 |
| Special Orders |
| Wedding
& Prom Gowns can be custom made in 4-6 weeks and the flat charge
is $400. The Wedding gowns that are more than $150 online
color and size modification can be done at no charge It takes
approximately 4-6 weeks for the orders to be made. Since they
are custom orders there is no refund or exchange. Do not place
your order online but fax your order in to 775-295-0901 with
your information, size, color and the item no. or email to supp@shopshop.com |
| Contact Address |
Milano
Formals
1612 range court,
diamond bar, ca 91765 |
